Refund & Cancellation Policy

1. Overview & Merchant of Record

NotifySetu is a cloud-based developer notification infrastructure platform developed and operated by INFOSKILLS TECHNOLOGY PVT LTD.

Our order process and billing are conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd(“Paddle”). Paddle provides customer service inquiries and handles all returns and refunds in accordance with this policy.

2. 7-Day Free Trial

When subscribing to any paid plan for the first time, you are granted a full-featured 7-day free trial. If you cancel your subscription at any point before the 7-day trial concludes, your credit card or payment method will not be charged.

3. 14-Day Money-Back Guarantee

If you have completed payment for a monthly or annual subscription and determine that NotifySetu does not meet your technical or business requirements within 14 days of the initial charge date, you are entitled to a 100% full refund with no questions asked.

4. How to Cancel Your Subscription

You may cancel your subscription at any time without penalty or cancellation fees:

• Self-Service via Developer Console: Navigate to Settings > Billing in your dashboard and click Manage Subscription to open the Paddle Customer Portal, where you can pause, update, or cancel your plan in one click.
• Via Email Support: Send a cancellation request with your registered account email address to support@notifysetu.com or billing@notifysetu.com.

Upon cancellation, your subscription access will remain active through the end of your current prepaid billing cycle, after which your account will automatically revert to the Free tier and no further charges will occur.

5. Refund Processing & Timeline

Approved refunds are credited directly back to the original payment method used during checkout (Credit/Debit Card, PayPal, Wire Transfer, or UPI).

Once initiated by Paddle, funds typically appear on your banking or card statement within 5 to 10 business days, depending on your financial institution.